RETURN POLICY

Thank you for your purchase from Ra Sport. We hope you are happy with your order. However, if you’re not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy

Returns:

In case of return/ refund requests, kindly be aware that shipping fees will be imposed.

Return Duration:

You have 14 days to make a refund request after your order has been delivered. We are sorry, we will not be able to accept any returns that has passed 14 days as per Consumer Protection Law.

When are ‘Returns’ not possible?

There are a few certain scenarios where it is difficult for us to approve returns:

1. Return request is made outside the specified time frame, of 14 days from delivery.
2. Product is used, damaged, or is not in the same condition as you received it.
3. Any consumable product which has been used or installed.
4. Anything missing from the package you've received including price tags, labels, original packing and accessories.
5. Anything from our special condition returnable list.

Special Condition Returnable List:

• Swimwear: Cannot be returned or exchanged unless they include the hygiene sticker.
• Underwear & Sports Bras: Cannot be returned or exchanged.
• Accessories & Socks: Must be returned with the bag or the original labelled package.
• Fragrances & Shoe Care Products: Must be returned in the original sealed packaging.

Returned Item Pickup:

Upon requesting a return, a courier will come pick up your returned item within 7 working days.

How to Make a Return:

1. Contact us via any of our channels

• Facebook: https://www.facebook.com/RaSport.Egypt
• Instagram: https://www.instagram.com/rasport.eg
• Email: customerservice@rasport.com.eg

2. Provide us with your order number and a photo of the item that needs to be returned.
3. Our customer care representative will process your request.
4. Please make sure to attach the purchase invoice along with the returned package.
5. A courier representative will contact you within 5-7 days from the day you requested a return.
6. Your returned item will be examined for approval within a noticeable period and your refund will be done accordingly.

Wrong Items:

In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging. Once we receive the returned item, we will process the full refund within 14 days.

Damaged Items:

In case the item you received is damaged or defective, please contact us via any of our channels:

• Facebook: https://www.facebook.com/RaSport.Egypt
• Instagram: https://www.instagram.com/rasport.eg
• Email: customerservice@rasport.com.eg

Provide us with your order number and a picture of your damaged/defected item. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred within a week as of the date you requested the return. If the item was found to be a misuse or damage caused by the customer, the item will be returned back to you with all incurred shipping costs.

REFUND POLICY

You can enjoy free refunds on your orders within 14 days after your order has been delivered. Please see below for more information on our return policy

Normal Refund:

Within 14 days after receiving back the returned item (in same condition) after deducting the initial forwarding shipping fees.

Defect / Damage Refunds:

If a defect is confirmed on the returned products, complete refund will be arranged including the delivery fees within 14 days.

Refund Methods:

• Orders Paid by Credit Cards/Debit Cards:

If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement, depending on individual’s bank process.

• Orders Paid by Cash on Delivery:

If you have paid through Cash on Delivery (COD), the money would be refunded to the Customer Bank Account

If you have any questions about this Return / Refund Policy, please contact us:

• By E-mail: customerservice@rasport.com.eg