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TERMS OF SERVICE

WHAT IS THE DELIVERY TIME FOR MY ORDER?

In case of Exchange or refund requests, kindly be aware that shipping fees will be imposed.

Orders will be delivered within 2-6 days on working days .

WHAT IS THE COST OF DELIVERY? 

FREE SHIPPING FOR ORDERS ABOVE EGP 3000

For any order your delivery is:

DELIVERY PROCESS

Products sold and shipped by RA SPORT

Delivery days

Shipping charges

 

From

To

 

Home delivery in Cairo and Giza

2

3

80 EGP

Home delivery in Alexandria

2

3

100 EGP

Home delivery in Suez

3

4

110 EGP

Home delivery in Near Upper Egypt

3

6

120 EGP

Home delivery in Near Upper Red Sea

3

6

140 EGP

Home delivery in Near Sahel

3

6

140 EGP

Home delivery in Remote

3

6

140 EGP

 

HOW TO CONTACT CUSTOMER SERVICE?

Our customer service is open from 9:30 Am. to 5:30 Pm on working days .

You can contact our customer service by filling in the form on the customer service page and we will get back to you within 24 hours. If you prefer to speak to our team directly, please call [ 01282132975 ]

WHAT ARE THE PAYMENT OPTIONS AVAILABLE?

On our website, you can pay using valU , Paymob , VISA and Cash on Delivery .

WHAT IS THE REFUND & EXCHANGE POLICY & PROMOTION POLICY?

 

PROMOTION POLICY

- You can Exchange size only

- If you need to return or change one item from a promotional offer, for example: Buy X Get Y, the promotion will be canceled ( Out of the promotin )

and you will be charged the full price of the second item.

REFUND

The Customer must request a product return to exercise their right of withdrawal.  the Customer should go to "My Account" at https://www.rasport.store in the " ORDER HISTORY " tab. There they will find all their orders. Within the period mentioned above

  1. Refunds are acceptable within a period of 14 days of purchase (as per invoice date)
  2. All Credit/Debit Card refunds will be credited back to the original payment card used for the transaction
  3. Please note that it may take up to 15 on working days to process your refund after we have received your returned item(s)
  4. It may take up to 15 days on working days for the amount to reflect in your Credit/Debit Card after refund is processed
  5. The product must be in its original packaging and in a sellable condition with relevant tags attached. Goods found to be dirty, stained, damaged, torn or abused will not be entertained for refund
  6. For hygiene reasons, the following products cannot be returned as soon as their packaging has been unsealed: [shoe soles, socks, Swimming Wear and Lingerie cleaning products]
  7. Please note that Shipping fee is not refundable. However, if refund is due to a manufacturing defect or damage of product during the delivery process then the Service and delivery charges are fully refundable. However, Value Added Tax (VAT) on the product will be refunded

EXCHANGE

  1. Exchanges are acceptable within a period of 14 days of purchase (as per invoice date)
  2. Exchange product value should be equal or higher than the original purchase
  3. The product must be in its original packaging and in a sellable condition with relevant tags attached. Goods found to be dirty, stained, damaged, torn or abused will not be entertained for exchange
  4. Please note that only ONE TIME EXCHANGE of product is allowed within 14 days of purchase (as per invoice date)
  5. For hygiene reasons, the following products cannot be returned as soon as their packaging has been unsealed: [shoe soles, socks, Swimming Wear and Lingerie cleaning products]

 

  • Steps of an exchange request:
  1. We will send you a courier in 48 hours to receive the item.
  2. Once the item reaches the store in 2 working days.
  3. The replaced item will be sent to you in 2-3 working days.

 

  • Steps of a refund request:
  1. We will send you a courier in 48 hours to receive the item.
  2. Once the item reaches the store, the refund amount will be refunded back to your bank account in 7 to 14 working days.
  3. In order to do that, your bank account details are required.

 

COMPANY RIGHTS

Please note, RA SPORT reserves the right to refuse refunds and/or exchanges on items that are:

  • unfit for resale
  • exchange made outside of the 14-day time frame
  • refund made outside of the 14-day time frame

The User must then follow the process: choose items to return, select a return method, choose a refund method and create a return slipe.

HOW TO RETURN OR EXCHANGE YOUR ORDER?

Step 1: Make sure you have read the refund & exchange policy. 

  • Is the product in its original condition? 
  • Do you have the original receipt? 
  • Are you making the claim within the given time period? 

Please double check if you meet the requirements. 

Step 2: Email us at customerservice@rasport.com.eg or give us a call at [ 01282132975 ]

Additional shipping fees are applied on returns and exchanges

COVID-19 INFORMATION

Your COURIR stores are closed for everyone's safety. your https://rasport.store/ site remains open with secure home delivery. We are taking all of the necessary precautions to ensure that our customers, staff and supply chain are kept safe and well during this time and to prevent the spread of COVID-19. RA SPORT drivers are ensuring that our vehicles are disinfected daily. Our drivers will be wearing gloves, with regular usage of antibacterial hand wash, they are adhering to social distancing guidelines and will wear an appropriate face mask to ensure a safe sanitized online shopping experience. Our logistics partners also follow strict guidelines which adhere to the government regulations on containing COVD-19.